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About Us
Michelin Quality Seafood Delivered to your doorstep
About Serenity Seafood
What is Serenity Seafood?
Serenity Seafood is a premium seafood company based in Seattle, Washington, specializing in high-quality seafood sourced from Japan. We offer fresh, air-flown Uni, as well as premium meats, fruits, and vegetables.
Why choose Serenity Seafood?
We source rare, premium ingredients from Japan that are not commonly available locally, delivering restaurant-quality products directly to your home.
Ordering Process
How can I order?
Add in-stock items to your cart, choose pickup or delivery, and complete your checkout.
How can I pre-order weekly specials?
Check our Weekly Specials page every Sunday. Orders must be placed by Wednesday, 11:59 PM, for Friday pickup or delivery.
What is the Uni auction?
Uni pricing is determined by its grade and is available only through auctions. We bid on your behalf to secure the freshest Uni.
How does the seafood auction work?
Each week, we list available seafood options on our Weekly Special page. Prices are finalized after the auction on Wednesdays. Pre-ordering is required.
Can I update my order?
Contact us immediately by phone or email to request changes.
Which payments do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, JCB, Apple Pay, and eCheck.
Delivery & Shipping
Where do you deliver or offer pickup?
We offer delivery and pickup in select locations. Pickup is available in Seattle. Nationwide shipping within the U.S. will be available soon—sign up for updates.
Do you ship nationwide?
Nationwide shipping will be available soon. Stay tuned for updates.
What are the delivery details?
Ensure your address is correct at checkout. Make arrangements to refrigerate items upon delivery or leave a cooler outside. Please notify us if you're unable to pick up.
Products & Storage
Where do your products come from?
Most items are sourced from Japan, meeting the highest quality standards.
What are your Uni sources?
Our Uni comes from Hokkaido, Japan (selected from Toyosu Market auctions) and Santa Barbara, California (renowned for the best Uni in North America).
How should I handle and store products?
- Fresh Uni: Refrigerate and consume within 7 days of opening.
- Fresh Seafood: Refrigerate immediately (see product pages for specific instructions).
- Frozen Items: Store in the freezer, defrost overnight in the fridge, and refreeze safely if items remain cold.
Returns & Quality Assurance
Can I return products?
Due to the perishable nature of our products, returns are not accepted.
What should I do if something is wrong with my order?
Contact us within 48 hours with a detailed description and photos of the issue.
What does your refund cover?
Refunds or replacements may be issued for:
- Damaged items
- Incorrect or missing items
- Quality issues reported within 48 hours
What isn't covered?
- No-shows at pickup without notice
- Orders left unattended on delivery day, causing spoilage